I ship worldwide, cost of shipping worldwide depends on the size and weight of items. Whe I got it, I will give you the refund. You need to wait at least a month before you ask me for refund, than I will make a claim and wait 3 months for their reply. If the parcel didn't arrive and it's still less than a month and I cannot even make a claim in the post office. If the customer is allergic to kanekalon, but he's bought hair made of kanekalon or the customer is allergic to felt, but bought felted item, I don't take returns. If the customer says, he didn't read the description and dreads are to long, to short, to thin or to thick for his liking, but still they are as described in the listing, I won't take the return. If the customer calls colours different way than I do or realises that they don't match his hair, there is no return. If the customer cannot proof that the item came damaged (I need a report from your local post office. If the customer thinks he no more looks good with the dreads.
If the customer after receiving the parcel realised that he couldn't afford buying the product. I do not take responsibility if the post in customer's country doesn't follow the agreement with the post I use to send the parcels. If local post office failed and parcel arrived after longer time than expected (I send all the parcels as priority mails with tracking number). Specially I don't take returns for following reasons: Text me, if you need any help or information and I will do my best to satisfy you. Synthetic dreads touch the scalp and skin, so I won't take the risk of taking the return if the item is as described and not damaged. I don't take returns for dreads, because this is something for personal use like underwear or earrings. I pay attention to high quality and I do my best to make everything in the best way. If the tracking system says, that item was delivered and the customer cannot proof it was not, there is no refund. If the post office can proof, that they tried to deliver the parcel and you didn't pick it, there is no refund. If you don't pick the parcel from the post office and it returns or is damaged after return, there is no refund. When I got it, you can choose refund or new item.
I can do it 4 weeks from mailing your parcel and than I must wait 3 months for their answer. If your item is lost (I mean there is no tracking info in international postal tracking system) or damaged (I need a proof, for example statement of courier or a postman) by post office or courier I can send you money back or new item AFTER making a complaint in the local post office.